I saw the signs below in the back room of a travel agency in Wellington. Their brazenness shocked me - I've always known that underhanded tactics are used to sell, and upsell, in retail, but I'd kind of assumed that they were unspoken tactics - not officially sanctioned methods of selling to a customer.
The pictures are a little blurry, so here's some of what they say:
# Add In's & Insurance
"Scare them! Tell them horror stories.."
"Who's going to pay your medical bills if you break your leg"
"Tell them about recent customers who got typhoid..."
# Ask for the Cash $$
"Give them time to express any ideas or concerns they have before saying... - does this sound like you?"
"Ask 'yes' questions..."
"Shall we get this all sorted then?"