I saw the signs below in the back room of a travel agency in Wellington. Their brazenness shocked me - I've always known that underhanded tactics are used to sell, and upsell, in retail, but I'd kind of assumed that they were unspoken tactics - not officially sanctioned methods of selling to a customer.

The pictures are a little blurry, so here's some of what they say:

Add In's & Insurance

"Scare them! Tell them horror stories.."

"Who's going to pay your medical bills if you break your leg"

"Tell them about recent customers who got typhoid..."

Ask for the Cash $$

"Give them time to express any ideas or concerns they have before saying... - does this sound like you?"

"Ask 'yes' questions..."

"Shall we get this all sorted then?"